FAQ

Frequently Asked Questions

Q: Are you open?

A: Yes we are open for business and have adopted very rigorous COVID-19 screening and return to work policies for everyone's protection. All employees are fully vaccinated and boosted and will continue to practice and adhere to best practices for public health measures as issued by the CDC. Read the details of our COVID-19 Prevention Policy.

Q: Where can I find your products?

A: Products are on the shelves at the Florida School of Massage on 441 past University of Florida campus near Paynes Prairie Preserve State Park in Gainesville, Florida. You can also purchase our products with free shipping on Amazon and Walmart Online, or from our Flagship store www.valhallaspaorganics.com!

Q: How do I use the tooth powder? Is it toothpaste?

A: Yes, use the tooth powder in place of your regular toothpaste or in addition to your oral care routine. It can also be mixed with water to make a paste and rubbed/placed directly onto the teeth and gums to be used as a poultice.

Toothpaste use: Shake out desired amount of powder into palm or small dish and make a paste with damp toothbrush head. The powder will adhere to the bristles. Brush teeth and rinse your mouth out with water as usual.

Q: How do I use the Lotion Bar?

A: The lotion bar is not a soap! Although the oils and lipids it is made with are used in soaps to clean with, this product won't lather up and is used to moisturize the skin. The lotion bar is a combination of body butters and light oils with beeswax used to hold them in a solid form until your body heat transfers the lotion onto your skin.

Q: How does shipping work?

A: We offer shipping to US states and territories nation wide for approximately $3. Orders are shipped within 24 hours (Monday -Saturday) using USPS first class or priority. The USPS's delivery standard is 2 - 5 days. An email will be sent to you with order confirmation and again when the product is actually processed and shipped with the tracking number for you to be able to know what is going on at all times with your purchase. We do not regularly ship outside of North America at this time but we invite you to make a special request. For more information visit our shipping policy page. Please let us know if you experience any issue with shipping.

Q: Returns - I am not satisfied with the product or it arrived damaged, what can I do?

A: Notify us as soon as you can so we can issue a refund or a replacement item. To get started, simply reply to the original purchase notification email from Valhalla Spa Organics with your statement. Or send an email to info@valhallaspaorganics.com so we can rectify the situation for you. You can read more about the returns policy.

Q: I know your products are organic and good for the environment, but what do you do to help the animals?

A: Valhalla Spa Organics is certified by PETA as cruelty-free! We joined the cause – PETA’s Beauty Without Bunnies Program – and you should too! Just look for the bunny logo on products you purchase like kind cosmetics, personal care products and household cleaners. Show the bunnies some love by shopping responsibly. For years, shoppers have trusted PETA’s bunny logo to lead them to products that were made without harming animals.