FAQ

Frequently Asked QuestionsFrequently Asked Questions

Q:   Are you open?
A:     Yes we are open for business and have adopted very rigorous COVID-19 screening and return to work policies for everyone's protection. Read the details of our COVID-19 Prevention Policy.
  Q:   How does shipping work?
A:     We offer shipping to US states and territories nation wide for approximately $3. Orders are shipped within 24 hours (Monday - Friday) using USPS first class or priority. The USPS's delivery standard is 2 - 5 days. 
An email will be sent to you with order confirmation and again when the product is actually processed and shipped with the tracking number for you to be able to know what is going on at all times with your purchase.  We do not regularly ship outside of North America at this time but we invite you to make a special request. 

Q:   Where can I purchase your products?

A:     The health and beauty products are on the shelves for sale at the Salon at 618 across from the Oaks Mall in Gainesville, Florida and at The Florida School of Massage on 441 past the University of Florida campus.

You can also purchase online at our retail store or shop our products with free shipping on Amazon and Walmart!

Q:   Returns - I am not satisfied with the product or it arrived damaged, what can I do? 
A:    Notify us as soon as you can so we can issue a refund or a replacement item. To get started, simply reply to the original purchase notification email from Valhalla Spa Organics with your statement.  Or send an email to Seth so we can rectify the situation for you. You can read more about the returns policy. Please let us know if you experience any issue with shipping.
Q:    I know your products are organic and good for the environment, but what do you do to help the animals?

PETA certified cruelty free bunny logoA:    Valhalla Spa Organics is certified by PETA as cruelty-free!  We joined the cause – PETA’s Beauty Without Bunnies Program – and you should too!  Just look for the bunny logo on products you purchase like kind cosmetics, personal care products and household cleaners. Show the bunnies some love by shopping responsibly. For years, shoppers have trusted PETA’s bunny logo to lead them to products that were made without harming animals. 

 Q:   Is the lotion bar soap? How do I use it?

 A:     No, the lotion bar isn't soap. It is to be used in the place of lotion and works best if used after washing the hands/face/body but before drying off to lock in the moisture. 

 Q:   How do I use the tooth powder? Is it toothpaste?

Scoop toothpaste on to brushA:     Yes, use the tooth powder in place of your regular toothpaste or use to enhance your oral care routine. Wet your toothbrush and dip in container to get the powder to adhere to your toothbrush (the top screws off) or sprinkle a pea sized amount in palm of hand or dish and mix with water to make a paste. Then brush your teeth as normal and rinse out.