FAQ
Frequently Asked Questions
Q: Where can I purchase your products?
A: The health and beauty products are on the shelves for sale at the Salon at 618 across from the Oaks Mall in Gainesville, FL and at The Florida School of Massage on 441 past UF campus. Honey is stocked on the shelves at the Uppercrust bakery in the Millhopper Shopping area and at Earth Pets. You can also catch us at local fall festivals, purchase online at our retail store, or shop our products with free shipping on Amazon and Walmart!
Q: Is the lotion bar soap? How do I use it?
A: No, the lotion bar isn't soap. It is to be used in the place of lotion and works best if used after washing the hands/face/body but before drying off to lock in the moisture.
Q: Will the deodorant turn tan after using for a while or will it discolor my tight fitting white undershirts?
A: No. The deodorant is of an off-white/opaque in color and has a new suitable natural preservative to allow the natural vanillin fragrance to remain clear. The tan color was more pronounced in earlier batches of deodorant but we have found natural ways to mitigate the occurrence. Please contact customer service if you have any questions.
Q: I have sensitive skin. Will the deodorant cause a rash?
A: No not normally. If you suspect the deodorant is exasperating your skin then stop using until it clears up. Keep the affected areas dry by dusting with a natural powder containing allantoin.
- We suggest testing the deodorant by placing a it on a small patch of sensitive skin first to see if it causes a reaction in 24 hours.
- It is important not to let the deodorant clump when applying and to make sure to rub any extra into the skin.
- Some people are sensitive to pH levels of baking soda. In this case I always recommend someone use a natural deodorant with magnesium instead.
Q: Which one is the shampoo bar and which one is the conditioner bar?
A. The larger round stone is the natural peppermint shampoo bar and the smaller clearer stone is the conditioner bar. Rub bars in hands and hair to have very sudsy yet gentle cleansing.
Q: How do I use the toothpowder? Is it toothpaste?
A: Yes, use the toothpowder in place of your regular toothpaste. Wet your toothbrush and dip in container to get the powder to adhere to your toothbrush (the top pops off) or sprinkle on with the shaker top. Then brush your teeth as normal and rinse out. Earlier versions did not foam but now the toothpowder has a natural and gentle sudsing action!
Q: Returns - I am not satisfied with the product or it arrived damaged, what can I do?
A: Notify us as soon as you can so we can issue a refund or a replacement item. To get started, simply reply to the original purchase notification email from Valhalla Spa Organics with your statement. Or send an email to Seth so we can rectify the situation for you. Please let us know if you experience any issue with shipping.